flag plEnglish
Choose language:
flag plEnglish
flag plPolski
flag plРусский

Our Privacy and Cookies Policies

Privacy Policy

Your privacy is important to us. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 ("data protection laws"). You confirm that you will only enter information about yourself and that such information is true.


The details which you provide about yourself and any other information which identifies you ("Personal Information") are held on our computer systems. These details are used for operational purposes, for example producing the tickets and passes or processing payments, and to personalize your shopping experience by using your purchases and browsing activity to make recommendations to you about products and services that we think may be of interest to you.


Credit card payments are handled through 3rd party payment processing companies, DotPay S.A., ul. Wieliczka 72, 30-552 Krakow, Poland (https://dotpay.pl), and eCard S.A., ul. Czackiego 7/9/11, 00-043 Warszawa, Poland (https://ecard.pl). We do not retain your credit card or billing account details and an no point have access to your credit card number.


We may pass your Personal Information and payment details to third party service providers (including service providers outside of the European Economic Area) for the purpose of processing a booking, reservation, hotel or travel insurance product. These service providers may include, for example, the train companies with which you will be traveling, hotel operators and travel insurance companies and other third party service providers of the relevant products that you purchase through this Web Site. They will only have access to the Personal Information needed to perform the relevant service and may not use your Personal Information for any other purpose. They will also be required to use your Personal Information strictly in accordance with data protection laws.


We may also pass your Personal Information to any person who takes over our business to use your Personal Information on the same basis as we do, and to legal or regulatory authorities where we are lawfully requested or required to do so.


We may use your Personal Information to contact you (including by phone, fax, e-mail and SMS) about new features, services, products and special offers which we, the train operating companies with whom you have booked a ticket or pass via this Web Site or our selected partners may offer. If you do not wish to receive this information you may choose not to do so by clicking where indicated on the member registration page or by telephoning our customer services department and informing a representative of this. If you initially wish to receive such material but you change your mind later, you may tell us by using the "update your personal details" page, sending us an email to biuro@polrail.com, or informing a customer services representative.


We may use your Personal Information where necessary to defend or establish our legal rightsor where otherwise required by law or binding regulation.


If you have a dispute regarding the use and storage of your Personal Information by us or you have any comments or questions on our privacy policy please contact us by e-mail at biuro@polrail.com.


If you would like details of the Personal Information we store about you, please contact us.


Cookie Policy

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit https://www.aboutcookies.org for detailed guidance.


The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)


First Party Cookies

These are cookies that are set by this website directly.


Our websites runs a CMS (content management system) and an online store, and cookies are used to store basic data on your interactions with these system, and whether you have logged into our store. We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.


More information on session cookies and what they are used for at https://www.allaboutcookies.org/cookies/session-cookies-used-for.html


Third Party Cookies

These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by **LinkedIn, Twitter, Facebook, Google+ and Pinterest. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.


We work with third parties (Google Adsense and Amazon.com) to serve ads on our Web Site. These ads may contain cookies. This policy only covers the use of cookies by us and does not cover the use of cookies by any advertisers. We do not have control, nor access to the information contained in its advertisers' cookies. To learn more about Google Adsense, including your ability to opt out of setting and/or reading cookies on your computer, go to https://www.google.com/privacy.html. To learn more about Amazon.com, including their use of cookies on your computer, go to https://www.amazon.com/exec/obidos/tg/browse/-/468496/104-2571328-6919939.


You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.


Shopping Cart

We use a session cookie to remember your log-in for you and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.


With most web browsers it is possible to configure your Internet browser so that it can refuse new cookies, prompt you to accept a cookie or disable cookies altogether. How you do this will depend on the Internet browser you use (for example Internet Explorer, Firefox, Safari, Chrome etc). Be advised that, by refusing to accept our cookies our Web Site will not operate correctly. For further details on cookies we recommend that you visit www.allaboutcookies.org.

If you have any comments or questions on our cookies policy please contact us by e-mail at biuro@polrail.com.

Test Box


Tel.: +48-52-3325781

E-mail: office@polrail.com



Sales Office:

1/3 Kr. Jadwigi Street
85-231 Bydgoszcz, POLAND


We are available from 09:00 to 17:00CET from Monday through Friday.

Station Ticket Office:

Ticket window #9
PKP Bydgoszcz Główna railway station
Bydgoszcz, POLAND

(lower level)


Our station ticket office is open from 08:00 to 18:00CET from Monday through Friday, and 08:00-14:00CET on Saturdays.


Show on map