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Train travel in the USA - Additional information about Amtrak®

Amtrak Service

Cancelling a ticket

Sometimes life will interfere with your travel plans. Therefore, Amtrak has a policy for ticket refunds. In many cases, a 90% refund is possible on booked tickets. However, keep in mind that discount tickets are non-refundable.

We can provide full information in each case. Contact us for more information.

Disabled passengers

Seating places and WCs specially designed for the needs of disabled travelers are located in at least one carriage in each train. Most cafe and dining cars also have such facilities. 

Each sleeping car has one accessible bedroom. As space is limited, it's worth booking as far in advance as possible.

Most Amtrak stations are prepared for the needs of passengers traveling in a wheelchair. When boarding and disembarking, passengers can rely on the assistance of Amtrak employees.

Passengers with disabilities can order meals from the Amtrak menu with delivery to their room or table. You can also choose to eat your meal in the cafe or dining car if circumstances permit.

Carriage of animals

Generally, animals are not allowed on Amtrak. However, service animals are permitted in all areas where passengers are allowed.


Amtrak is a registered service mark of the National Railroad Passenger Corporation.

Our offers

  • The Polrail Service Advantage
    The Polrail Service Advantage

    Save time and avoid stress!

    Polrail Service is your European rail travel specialist. Avoid queues and hassles—put our experience to work for you!
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    Getting your rail tickets

    World-wide service

    No matter where you live, you can rely on Polrail Service for your European rail tickets!
  • Children travel free in Germany
    Children travel free in Germany

    A special offer from DB Bahn

    Spend less money but more quality time with your family and use the DB family discount!
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    Group rail travel booking

    Receive a discount

    Group pricing can start from as few as 6 adults depending upon the route.
  • Train travel from Warsaw to Krakow
    Train travel from Warsaw to Krakow

    Travel by day and by night

    You can purchase your Warsaw-Krakow and Krakow-Warsaw travel in our Quick Booking system.

Rail tickets from Polrail Service

We offer ticket booking for European and American rail carriers, including:

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Tel.: +48-52-3325781

E-mail: contact@polrail.com



Sales Office:

1/3 Kr. Jadwigi Street
85-231 Bydgoszcz, POLAND


We are available from 09:00 to 17:00CET from Monday through Friday.


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