Getting your rail tickets
Railway passengers need a ticket to travel, and the European railways are still introducing e-ticketing. While many trips can now be accomplished on an e-ticket, there are many more journeys that still require traditional paper tickets.
Polrail Service offers various delivery options for your tickets:
Traditional paper tickets
Polrail Service offers many options for ticket delivery. Our recommended (and least expensive) option for travellers in Poland is UPS or DPD courier delivery directly to your hotel in Poland. When you arrive at your hotel, your tickets are waiting for you at the reception.
We also have pickup points in most major Polish cities, where you can pick up your tickets. We have pickup points in Warsaw, Krakow, Poznan, Wroclaw, Katowice, Gdansk, Gdynia, Szczecin, Lublin and other locations.
For travel in other countries, we can also ship tickets worldwide, either by UPS courier, or in some cases, standard air mail. For travel originating in Germany, many tickets can be picked up from a DB Bahn ticket kiosk.
We can issue e-tickets for most connections within Poland. The option for an e-ticket will be shown as you place your order. If the name of the traveller is different that the person ordering the ticket, please supply this name in the order comments box. If you would like to find out if e-ticketing is available for your specific trip, please contact us.
E-tickets are not currently available in Poland if you are travelling with a passenger under age 16, nor on services provided by some regional or private operators.
E-tickets may be available for certain select international journeys. Please contact us for further information.